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Individual investors

  • The Investor Assistance Office
    • Opening hours: Monday to Friday 9:00 - 19:00
    • Telephone: 900 535 015
  • The Investors can:
    • Make a complaint or claim in their right as investment service users against financial institutions that render them such services. Claims and complaint Form.
    • Enquiries on regulations, services and products in the stock markets and their rights and adequate channels to perform them. Enquiry Form.
    • ServiciodereclamacionesCNMV@cnmv.es (exclusively for matters relating to complaints or inquiries previously submitted to the Claims Service for these procedures. Only e-mails that identify the complainant or consultant and the number of complaint or inquiry will be answered)

Registration and documentation

  • REGISTRATION
    • Opening hours: Monday to Friday 9:30 - 17:45
    • Address: Edison, 4, 28006 Madrid - Passeig de Gràcia, 19, 08007 Barcelona
    • Telephone: 34 91 585 15 00 / 34 93 304 73 00 - Fax: 34 91 319 33 73 / 34 93 304 73 10
  • REGISTRATION FILES
    • Winter time: Monday to Thursday 9:30 - 14:00 y de 15:30 - 17:00 / friday 9:30 - 14:00
    • Summer schedule: Monday to Friday 9:30 - 14:00
    • Dirección: Edison, 4, 28006 Madrid
    • informacion@cnmv.es (exclusively to ask for documents belonging to the official registers or for issuing certificates)

For issuing FNMT certificates: Prior appointment is required

International Affairs

  • CONTACT PRESS OFFICE
    • Address: Edison, 4, 28006 Madrid
    • informacion@cnmv.es (exclusively to ask for documents belonging to the official registers or for issuing certificates)

Press office

  • CONTACT PRESS OFFICE

Virtual Office / On-line Register

  • USER ASSISTANCE
    • Telephone: 902 180 772
    • sedecnmv@cnmv.es (solely to assess the user at the Electronic headquarters and Registry on computer issues as not to send documents)